Shipping Policy

Spinex Pickleball

Last updated: 28/01/2026

1. Shipping Destinations

Spinex Pickleball ships within Australia and to selected international destinations. Available shipping options and rates will be displayed at checkout based on your delivery address.

2. Free Shipping (Australia)

We offer free standard shipping within Australia on orders over AUD $150. Orders below this amount will incur a shipping fee, calculated at checkout.

3. Shipping Costs

Shipping costs are calculated at checkout based on order size, weight, and destination. All shipping charges will be shown before you complete your purchase.

For international orders, any duties, taxes, or customs fees imposed by the destination country are the responsibility of the customer.

4. Processing Time

Orders are typically processed within 1–3 business days. Processing times may vary during peak periods, promotional events, or due to stock availability.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking details.

5. Delivery Timeframes

Delivery timeframes vary depending on your location and the shipping method selected. All delivery estimates provided at checkout are estimates only and are not guaranteed.

6. Order Tracking

Tracking information will be sent to the email address provided at checkout once your order has shipped. Please allow time for tracking updates to appear after the carrier has collected your parcel.

7. Shipping Responsibility

Spinex is not responsible for shipping delays caused by carriers, customs clearance, weather conditions, or other factors outside our control.

Responsibility for the order passes to the customer once the parcel has been handed to the shipping carrier.

8. Lost or Missing Packages

If your tracking shows your order as delivered but you have not received it, please check your delivery location and with neighbours or building management first.

If you are still unable to locate your parcel, please contact the shipping carrier directly. You may also contact us and we will assist where reasonably possible.

9. Incorrect Address

Please ensure your shipping address is accurate and complete at checkout. Spinex is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.

10. Contact Us

If you have any questions about shipping, please contact us at: info@spinexpickleball.com